Frequently asked questions
A little clarity, before your visit.
From choosing a treatment to arranging your appointment, find the details that help you feel prepared.
All questions
Have a question?
Do I need a membership or an appointment?
Gym, yoga and Pilates follow a membership enquiry path. Spa, facials, makeup, hair and nails follow an appointment path. Pool visits can be discussed through either route.
Is pool access included in every membership?
Pool access is planned for selected memberships. Ask our team to confirm the inclusions, schedules and conditions of your chosen plan.
Does sending an enquiry confirm my booking?
No. Your preferred date and time are a request. Our team confirms availability, pricing and any payment arrangements with you on WhatsApp.
How do I choose a membership?
Compare the example plans, choose the activities you are interested in and contact our team. Pricing, duration and access are confirmed before joining.